Public Service Motivation and the Magic Leadership Hat

Sometimes it seems like a leader wears many hats: the manager hat, the coach hat, the counselor hat, the disciplinarian hat, the mediator hat, the visionary hat, the teammate hat, the goal-setter hat, the analyst hat or even the friend hat. Depending upon their specific title and responsibilities, some of these may apply more than… Read More Public Service Motivation and the Magic Leadership Hat

Qualities of a Successful Leader

The qualities that make a successful leader in public administration today are often contemplated. How can we effectively create teams that function almost effortlessly to accomplish the task at hand? I believe that the most effective way to build successful organizations is by creating employee confidence through competence. As leaders in public administration, we should… Read More Qualities of a Successful Leader

Local Government Employees Reveal What Makes for Job Success*

Over three years, a city manager developed a plan to improve what, to her, were lackluster employee ratings of organizational quality – work environment, wages and benefits, communication and the like. By the end of the period, employees were reporting better work conditions. But here was the big surprise. In a citizen survey, residents gave… Read More Local Government Employees Reveal What Makes for Job Success*